Self Service technologies have transformed business processes and customer interaction in ways previously thought impossible. No longer are we limited to scripts that ask you to “press or say one.” Technology now gives us the flexibility to interact with applications in a more natural manner. Customers can now choose to use touch tone, to speak a word from a given list or just tell the automated agent in their own words why they are calling.
The advancement in these technologies gives businesses the ability to automate transactions that formerly required live agent assistance such as: customer inquiries, help desk password resets, product support questions, alpha numeric order entry, address updates, inventory control, appointment scheduling and rescheduling and interactive outbound service notifications via voice, email or SMS.
As important as what applications you choose to deploy is the team you choose to help you deploy them. Arrow S3 Professional Services has a team of highly skilled and experienced Self Service Solutions Engineers that are recognized nationwide as “best-in-class.” Our team of experts will provide solutions discovery, design, implementation and ongoing support to meet your specific business needs and objectives.