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    Articles Instant Messaging and Presence Instant messaging is a form of real-time communication, wherein text-based messages are sent between two or more software clients.
    Media Fit for purpose networking solutions
    Contributors
    Andrew Prokop Over the next several weeks and months I intend to explore the many different facets of SIP while presenting real-life scenarios of where SIP is changing the way we do business.
    Articles Making a Connection – Anytime, Anywhere & Any Device In our world of hyper-connectivity, how often do we really connect in our effort to communicate with individuals or participants in small group meetings?
    Media The Avaya Flare Experience
    Articles Interactive Voice Response (IVR) One of the most powerful advanced applications that a Contact Center can deploy is what has been commonly known as an Interactive Voice Response “IVR” or a Voice Response Unit (VRU).
    Media Fit for purpose networking solutions
    Contributors
    Charles E. Trautwein I have been involved in the Contact Center Industry for many years including contact center management, telecommunications engineer, and several professional consultative and specialist positions.
    Articles Avaya Data Networking Avaya Data Networks deliver up to 50% better TCO than the market leader.
    Media Fit for purpose networking solutions
    Contributors
    Dan DeBacker For many years the role of Ethernet connectivity has continued to be commoditized. They’re just ports to plug into or a way to attach wirelessly for access to the network.
    Articles Unified Conferencing and Web Collaboration Arrow S3’s SynapS3 ucCloud Unified Conferencing and Collaboration Solution gives you the greatest flexibility in both accessibility and capabilities that allow you to communicate more effectively with groups of people.
    Media Webinar: The Power of SIP in the Cloud
    Industry Solutions
    • Healthcare
    Articles Patient Connect Patient Connect provides nursing staff with the ability to create a secure message for the purpose of updating concerned individuals outside the hospital of the patient’s status.
    Contributors
    Mark Wechsler The media and trade rags buzz daily about the latest mobile app and devices. If taken out of context you might think that PCs and laptops are antiquated.
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    Articles Testing, Delivery and Quality To ensure successful results in Testing, Delivery and Quality, Arrow S3 utilizes Project Management Institute methodologies, coupled with Arrow S3 and Avaya best practices based on years of implementation experience.
    Media Arrow S3 PRISM Services
    Contributors
    Leila Abbey Back in the late ’80’s, early ‘90’s, Speech Recognition made its debut.
    Articles Remote Maintenance Arrow Assist Remote Maintenance offers you expert assistance and provides fast answers to complicated issues regarding your communication system software and hardware.
    Media Arrow S3 PRISM Services
    Contributors
    Chad Frazier I have spent more years in the communications industry than I would care to admit and have observed many changes that even George Orwell could not have fathomed.
    Articles Managed Services Benefits For a growing number of companies, recent economic disruptions have spawned new ways of thinking about information technology and smart systems. In many ways, technology has moved from being a back office function and enabler of cost reduction, to a driver of growth and value. For some, this transition is a steady journey. For others, the right alignment of IT and business strategy can deliver immediate breakthrough change and transformation.
    Media Arrow S3 PRISM Services
    Contributors
    Ronnie Holland The past year has been very interesting with the emergence of Managed Services gaining more market and mindshare.
    Articles Microsoft and Unified Communications Lync 2010, and now Lync 2013, offers a full suite of UC functionality from IM and Presence, to Video Conferencing, Lync Meetings and Telephony - with the added ability to integrate with Office, SharePoint, Exchange and Skype.
    Media Webinar: Microsoft and Unified Communications Leveraging Microsoft Lync On Your Current Voice Platform Or As Your New UC Solution
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Managed Services Benefits

For a growing number of companies, recent economic disruptions have spawned new ways of thinking about information technology and smart systems. In many ways, technology has moved from being a back office function and enabler of cost reduction, to a driver of growth and value. For some, this transition is a steady journey. For others, the right alignment of IT and business strategy can deliver immediate breakthrough change and transformation.

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Managed Services Approach

Arrow S3 focuses on a collaborative relationship with our customers — creating a deep, trusting partnership while providing industry-leading solutions and support that builds the best foundation for moving your business forward. Our role is to provide you with the best resources, support and solutions to help you foster your business relationships.

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Managed Services Deployment Case Study

A major US based airline carrier was facing the typical enterprise pressures of the current economic landscape. There was an intense need to improve financial performance, while implementing new and improved levels of customer service and operating efficiencies to scale the business model.

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Managed Servies Solutions Portfolio

As the boundaries of the traditional communications continue to expand, Arrow S3 provides technology driven vision and direction to help deliver solutions and services that create business value and continuity to our customers.

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Voice Quality Management

VQM provides a logical view of call paths in order to provide visibility into lower layer performance in the data/transport network. This offering can effectively detect VoIP quality problems in Communications Systems where latency, packet loss or jitter measurements exceed configured quality thresholds.

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NOCturne VoIP Quality Monitoring

Relatively minor voice quality issues can often turn into significant service disruptions if left unattended. Unfortunately, these issues are often very tough to isolate. When a VoIP communications system begins to encounter problems that result in voice quality problems, immediate awareness and business impact visibility are critical.

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Contributors

Ronnie Holland

Managed Services Market Outlook

The past year has been very interesting with the emergence of Managed Services gaining more market and mindshare.

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Trending Now

Five Years Out

Are you five years out? Most people live in the present, you know, the world of now.

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Shared Technologies and Cross Telecom are Now Arrow S3

Shared Technologies and Cross Telecom have collectively merged our brands to Arrow Enterprise Computing Solutions S3 (Arrow S3).

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Arrow Electronic Acquires Cross Telecom

Arrow Electronics, Inc. (NYSE:ARW) announced that the company has acquired Cross Telecom ("Cross"), a leading North American service provider of converged and internet protocol technologies and unified communications.

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Business Transforming

Today’s Information and communications technology offers a very real opportunity for businesses to gain competitive advantage.

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SYNAPS3 ucCloud

Enterprises of all types are increasingly looking at cloud-based delivery models for their unified communications solutions, thereby taking advantage of a more flexible, “pay-as-you go” value proposition.

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Recommended

Healthcare Success Story: KUMC

The approach to customer service is what makes Arrow S3 a best-in-class provider of maintenance and support in any industry.

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Mobility

Over a decade ago, mobile devices were used primarily to send and receive voice calls.

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Subscribe, Notify, and Publish

Today I want to write about three of the most important messages in SIP – Subscribe, Publish, and Notify.

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