Arrow S3 understands the importance of being able to provide to our customers the very best in cutting-edge communications technology and have a strong commitment to providing world-class communications solutions. Our strategic partnerships give us just that — the ability to provide our customers with a broad portfolio of leading-edge technologies from industry leaders.
Arrow S3 leads the way as an Avaya Connect Platinum Partner and Avaya Platinum DevConnect Partner. We have also achieved the elite status of Services and Data Expert. Arrow S3 offers a complete portfolio of Unified Communications and Collaboration, Mobility, SIP and IP Communications, Contact Center, and Networking solutions
At Avaya, we’re focused on this vision like no other company. It’s why our core technologies and key services are built around pulling teams together. It’s why we provide more context and more tools for sharing more ideas regardless of your device, location or form of communication. Whether you’re connecting by text, voice or video, Avaya provides collaboration solutions that bring talented individuals together to form exceptional teams that collaborate faster, make smarter decisions and drive better business results. It’s all about uniting your collective strengths and delivering your collaborative best. At Avaya, we call it The Power of We.
GENBAND is a global leader of IP infrastructure solutions, enabling service providers, cable operators and enterprises around the world to evolve communications networks through IP innovation. This position of IP leadership was earned through aggressive organic growth, unique partnering strategies, bold acquisitions, and the creation of a comprehensive portfolio of IP switching, networking and application products and solutions. GENBAND offers market-leading Switching, Applications, Networking and Service solutions, with products deployed in over 600 customer networks spanning more than 80 countries. GENBAND is headquartered in Frisco, Texas, and has vast resources in R&D, sales and support in more than 50 countries.
Since 1995 ASA Solutions has been a leading provider of self-service solutions for Contact Centers. We are a technical services company specializing in all aspects of IVR application development including project management, application evaluation, design, development, testing and maintenance. We offer in-depth consulting on industry-leading IVR platforms including Avaya, Genesys, Cisco, Nortel-Periphonics, and Holly Connects. Our platform-agnostic viewpoint on both platforms and development tools allows us to deliver unbiased and well thought-out solutions for contact centers regardless of industry.
AudioCodes designs, develops and sells advanced Voice over IP (VoIP) and converged VoIP and Data networking products and applications to Service Providers and Enterprises. AudioCodes is a VoIP technology market leader focused on converged VoIP & data communications and its products are deployed globally in Broadband, Mobile, Cable, and Enterprise networks.
CX-E is the industry’s most interoperable, private cloud UC platform on the market. The extensive interoperability of the CX-E platform was developed specifi cally to support enterprises seeking to deploy UC in a rapidly evolving IT landscape - telephony, email and/or corporate databases – on-premise, in a private or the public cloud and/or a hybrid confi guration. By deploying AVST’s CX-E UC platform as part of an overall UC solution portfolio, an enterprise can avoid single vendor lock-in, achieve their high availability objectives and centralize their UC infrastructure into a data center/private cloud confi guration. CX-E delivers best of breed UC mobile, voice and business process applications including: AVST’s mobile client for iPhone® and Android™; speech-enabled automated attendant and personal assistant; unifi ed messaging; single number reach with intelligent call routing; mobile number protection; voicemail; fax; notifi cation; and other business process integration capabilities.
CallCopy, a leading provider of innovative call recording and contact center solutions, is dedicated to ensuring the highest standards of customer and employee satisfaction. The award-winning, enterprise-proven cc: Discover suite delivers advanced call recording, screen capture, quality management, speech analytics, desktop analytics, performance management, customer survey and workforce management capabilities to organizations of all sizes and industries across the globe. CallCopy empowers these organizations to gather business intelligence, which is leveraged to maximize operational performance, reduce liability, achieve regulatory compliance and increase customer satisfaction.
Catalyst Telecom is a value-added distributor of voice, video, mobility, network security and data equipment for the reseller community. The company wraps its value-added service offering around its best-in-class product set, ensuring resellers are getting the education, training, design and technical support and fi nancial services assistance they need to be successful growing their business or adding new technologies. Catalyst Telecom is a sales unit of international specialty technology distributor, ScanSource, Inc.
Cetis, Inc manufactures and supports Scitec®, Teledex®, and TeleMatrix® brand telephones, the preferred guest room telephones of hotel properties all over the world.
ComNet Communications operates as a large national structured cabling installation company. We have supported AS3 nationally with voice and data cabling, paging systems, wireless LAN implementations, Distributed Antenna Systems (DAS), Real-Time Location Services (Asset Tracking), site assessments, telephone placement and mainframe work, equipment rack and stack, resident technician staffing and other various smart hands applications.
CounterPath keeps people connected across any network or device with award-winning SIP-based VoIP softphones that are regarded as the industry’s leading technology. Bria desktop and mobile softphones - together with the company’s server applications and Fixed Mobile Convergence solutions - enable service providers, OEMs and enterprises across the globe to offer a seamless and unifi ed communications experience across both fi xed and mobile networks. Standards-based, cost effective and reliable, CounterPath’s solutions power the voice and video calling, messaging, and presence offerings of customers such as AT&T, Verizon, BT, Mobilkom Austria, Avaya, BroadSoft, Cisco Systems, GENBAND, Metaswitch Networks, NTT and Bosch.
CXM is a leading provider of workforce optimization solutions including: core call and screen recording, integrated performance evaluations, automated coaching and eLearning, Live Monitoring, Post Call Surveys, Workforce Management, and Speech Analtyics. Our sales team acts as an extension of the Arrow S3 team to provide prompt professional support through the entire sales process; qualifying, demos, proposals, engineering, and more.
“You Can’t Measure what you can’t (or don’t) measure” DATEL Provides feature rich Contact Center management solutions, ensuring a quick ROI for all Small and Midsize businesses. DATEL’s solutions scale from 5 to 1000 agents in a single location or seamlessly across multiple locations for both Avaya IP Office and Avaya AURA™. It doesn’t stop there, with value add modules such as CRM, Automated dialer, Click-to-Dial, Voice Recording and multi-media (email and web-chat).
Eaton Corporation is a diversifi ed power management company with more than 100 years of experience providing energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power. Our comprehensive portfolio of power management solutions includes UPSs, surge suppression, PDUs, remote monitoring, meters, software, connectivity, enclosures, DC power, power conditioners and services. With unparalleled knowledge of electrical power management across industries, Eaton delivers customized, integrated solutions to solve our customers’ most critical power challenges. Our focus is on delivering the right solution for the application. Eaton Corporation has approximately 100,000 employees and sells products to customers in more than 150 countries.
GM Voices has produced millions of voice prompts and greetings in its audio recording studios. As technology has progressed from simple after-hours voice mail messages to speech recognition driven Interactive Voice Response (IVR), GM Voices has provided its voice actor solutions to Fortune companies around the world. With a stable of voice actors and partnerships with many IVR, speech recognition and computer telephony companies, GM Voices helps its customers put a human touch on voice menus, voice prompts and automated voice technology. Our natural-sounding voice personas can have a huge impact on IVR containment rates and overall caller experience.
Impact Technologies delivers world class solutions - on time, on budget and of superior quality. Solutions with Impact® optimize networks, call centers and operations while assuring communication happens when it is needed most! Our solutions include: Traffi c Analyst - Best of Breed Analytics, Dashboard at ½ the Price for Voice network performance management, Call forensics, Call centers, DAKS, Emergency Collaboration with Alert Broadcasting, Conferencing rapidDLP, High Performance Content Inspection & Data Loss Prevention.
Prognosis, by Integrated Research (IR), is software that you can sell to increase Revenue, Commissions, and customer satisfaction.
InteractCRM is a Customer Interaction Management product and solutions company specializing in Multi Channel Intelligent Contact Routing, Agent Context Pop, Multi Channel Callback, Unifi ed Agent Desktop, Social Media and Customer Service CRM products. As an Avaya partner, InteractCRM maintains deep implementation and training skills in the following Avaya products, AACC/AIC/CCE/CIE/Self Service (VP-DD-IR)/IQ/AES.
Interactive Northwest, Inc. (INI) develops innovative interactive voice response (IVR), computer telephony integration (CTI), and self-service applications for high-volume contact centers in markets such as government, healthcare, fi nance, utilities and service industries. As a long-standing Avaya DevConnect partner and developer of call center speech applications, INI has a deep history in deploying applications on Avaya platforms; making it a reliable partner capable of delivering results that promote the success and profi tability of its customers.
ISI Telemanagement Solutions Inc. helps clients increase employee productivity while reducing telecom spend by 10% to 25%. By bringing together time-proven technologies to Report and Record on your Voice and Video communications, Audit, Inventory, and provide Invoice Management, as well as integrate Call Reporting with Call and Video Recording within Customer Relationship Management platforms, ISI helps clients manage costs and optimize Unifi ed Communications networks. ISI’s Managed Services enable clients to free-up time and money to make strategic investments in IP infrastructure and applications.
Jabra is a world leader in the development, manufacturing, and marketing of a broad range of hands-free communications solutions. Jabra consumer and business divisions produce corded and wireless headsets, plus mobile and in-office speakerphones that empower individuals and businesses through increased freedom of movement, comfort, and functionality.
M&C Associates is a premier provider of IVR, Speech and CTI solutions to enterprises and government agencies across the United States and Canada. M&C is a certifi ed Avaya Business Partner and provides a full suite of services for the Avaya Aura Contact Center, Avaya Experience Portal and Nortel MPS & legacy VPS IVR platforms. Our services include consultation and needs assessment, system design and installation, upgrades, custom application development, integration services, audio services, system and application support, and knowledge transfer- training for Agents/Supervisors, system admin and programmers.
Metropolis Technologies, Inc. is a progressive telemanagement solutions provider that has designed, developed and produced cutting-edge software applications for all types of businesses since 1993. Headquartered in Fort Lauderdale, Florida, Metropolis provides solutions to businesses throughout North America as well as on a global scale. The Metropolis product line includes Offi ceWatch Telemanagement for Business, Profi tWatch Call Accounting for Hospitality, and AgentWatch Contact Center Solution.
Mitel is a global provider of business communications and collaboration software, solutions and services that enable our customers to communicate and collaborate, and to conduct business anywhere, over any medium with the device of their choice. Mitel provides virtualized unifi ed communications and collaboration (UCC) solutions for the data center and the desktop that drive cost savings, simplify IT management, and enhance security and business continuity. Founded on a tightly integrated partnership with virtualization leader VMware®, Mitel Virtual Solutions deliver best-in-class, mission-critical virtualized voice applications. Based on Mitel’s Freedom Architecture, Mitel Virtual Solutions provide businesses with the freedom to communicate on their terms, tailoring business communications to their unique needs — not the other way around.
Mutare is an independent software developer driven by a passion to make information access easier. Mutare develops unified messaging, smart notifi cation and speech technology solutions. Mutare’s applications work with existing systems helping to increase revenues and lower costs. Mutare is what unified communications should be guaranteed.
NEC Corporation of America is headquartered in Irving, Texas. NEC Corporation of America is a leading provider of innovative IT, network, communications and biometrics products and solutions for service carriers, Fortune 1000 and SMB businesses across multiple vertical industries, including Healthcare, Government, Education and Hospitality. NEC Corporation of America delivers one of the industry’s broadest portfolios of technology solutions and professional services, including unified communications, wireless, voice and data, managed services, server and storage infrastructure, optical and virtualized network systems, microwave radio communications and biometric security. NEC Corporation of America is a wholly-owned subsidiary of NEC Corporation, a global technology leader with a presence in over 44 countries.
OVI is celebrating 28 years as specialists in constructing Data Warehouse repositories, B/I and marketing solutions, enterprise data migrations, large core application deployment and training efforts, and IT Staff Supplementation. Our unique history of completed projects spans the Financial, Telecommunications and Pharmaceutical industry verticals. The state of the art ETL and B/I toolsets used by our personnel supports our leadership in current data integration and data migration projects. Our IT Staff Supplementation service guarantees you the broadest ability to acquire technology resources at competitive pricing. Support is both national and international in scope.
Otisco Valley Telecom: Quality people, Quality products, wholesale, only YOU are #1.
Plantronics is a global leader in audio communications for businesses and consumers. We have pioneered new trends in audio technology for 50 years, creating innovative products that allow people to simply communicate. From unifi ed communication solutions to Bluetooth® headsets, we deliver uncompromising quality, an ideal experience, and extraordinary service. Plantronics is used by every company in the Fortune 100, as well as 911 dispatch, air traffic control and the New York Stock Exchange.
POWERVAR is a global provider of power management systems, headquartered in Waukegan, Illinois, with international sales and service offi ces in Swindon, United Kingdom, Toronto, Canada, and Paderborn, Germany. The company’s primary products include transformer-based power conditioners and uninterruptible power supplies (UPS) which support a plethora of diverse vertical markets.
RedSky Technologies (location tracking services and software solutions for E911) - Today’s technology solutions and designs offered by Arrow S3 can have tremendous benefi t to customers and their business. These same solutions can have tremendous impact on a proper response to a 911 call. Trending technology like BYOD, SIP, and VoIP all have the potential to negatively impact a proper 911 response without the proper design.
Founded in 1990, Resource Software International Ltd. (RSI) is a leading developer, manufacturer and distributor of a broad range of total unifi ed communication management solutions for every enterprise. RSI specializes in harnessing telecom metrics to track, monitor and manage the performance of network facilities resulting in a more dynamic, responsive and productive communication ecosystem. We offer a wide range of products including call accounting, call center reporting, hospitality management, real-time dashboard, CRM integration, and mobile tracking. RSI will be showcasing their latest releases of Call Accounting for SME, Hospitality, Health Care, Enterprise and the Cloud, tools On-site Notifi cation, MerAssistant Switch Administration and Programming, Visual Rapport CRM integration and our exciting new Shadow RTD Real-Time Dashboard for monitoring call centre metrics.
Servion Global Solutions is the World’s Largest Contact Center Specifi c Systems integrator, providing end to end business solutions and Contact Center Applications and Consulting, including IVR and CTI. Servion has expertise across multiple platforms and solutions including all Avaya Contact Center Solutions. Servion is the only Avaya software developers to be accredited with CMMi level 3 for their rigorous quality control procedures. Servion enhances the effectiveness and efficiency of customer interactions for over 400 enterprises across 41 countries. On an average, Servion’s solutions handle over 7 billion interactions every year across multiple channels and industry verticals, positively impacting customer satisfaction and contact profitability.
ShoreGroup is the globally recognized managed services company helping partners and customers achieve strategic goals by empowering IT operations. Our service approach enables customers to leverage ShoreGroup’s expert knowledge and comprehensive patented management technology ensuring the success of their vital unifi ed communications, collaboration, contact center, virtualized data center and network assets. Through our service solutions, customers realize business objectives for reduced operational costs, service assurance, improved availability and performance, and increased customer satisfaction. Our services are delivered directly or through leading channel partners who recognize that ShoreGroup has the best in class service and management technology in the industry.
Sonexis is a global organization and a leading provider of in-house audio and web conferencing platforms for the Enterprise, SMB, & Government. A subsidiary of Compunetix with headquarters in Monroeville, PA and Technology Center in Tewksbury, MA, Sonexis has set new standards for ease-of-use and security for on-premise conferencing platforms.
The Sonexis ConferenceManager™ is an Avaya Dev-Connect and tested solution that provides a cost effective alternative to the spiraling costs associated with service provider conferencing offers. Designed to work within any existing voice and data networks and PBX agnostic. The ConferenceManager™ installs in less than 60-minutes and scales easily from (12-1000) audio ports and/or web seats allowing customers to add capacity, protocols, or features simply by applying a new software license key. ConferenceManager™ provides unparalleled flexibility, allowing customers to buy what they need when they need it.
Sonus is a leader in IP communications with proven expertise in delivering secure, reliable and scalable solutions for some of the world’s most complex networks. Sonus provides session border controllers, session management, policy/routing servers, subscriber feature servers and media and signaling gateways to enterprises and services providers in 50 countries.
SoTel Systems has served Arrow S3 as a vendor for over 20 of our 32 years in business. We offer secondary market telecom and data hardware in addition to our authorized distribution of Siemens, Sangoma, Jabra, Polycom, Snom, Aastra, and more. Our services division provides our own SIP trunking service for both legacy and IP based telephony systems as well as maintenance and installation of equipment nationwide.
Learn what’s new at SpectraLink with an improved partner program, better processes and go-to-market strategy - selling SpectraLink has never been easier. Experience SpectraLink’s wireless telephony solutions that allow employees to roam freely throughout the workplace while delivering reliable voice and data communications. Win in growing healthcare and retail markets with applications that deliver value care, enhance worker productivity, streamline business processes and improve customer service.
TelStrat® develops comprehensive contact center solutions & business call recording products, including the Engage Contact Center Suite. Engage Suite blends voice recording & screen capture; agent evaluation, coaching & e-learning; workforce management; and advanced speech analytics into a total recording and workforce optimization (WFO) solution. Proven in over 2500 installations worldwide, ranging from single server sites to large enterprises and cloud-based environments, award-winning Engage Suite is an easy, affordable, recording and WFO solution for any organization. A customer-centric, channel-focused organization, TelStrat offers Engage through a global network of over 330 reseller partners, including Arrow S3 and other prominent names in telecommunications.
Time2Market is a Microsoft Gold Unifi ed Communications Systems Integrator providing strategic consulting. T2M is focused on the design and implementation of high availability Telecom and UC solutions. T2M supports Arrow S3 with unique Microsoft Voice capabilities: Multi-site Lync deployments, Enterprise Voice – Lync, Messaging – Exchange, Infrastructure – Active Directory and Service - Premier Support for Lync Partner.
T-Metrics is known for delivering the fi nest innovative PC-based Operator Consoles and Call Center ACD products and for providing the best customer service in the industry. Its digital, IP, and SIP interfaces are designed for single and multiple site applications. T-Metrics offers a unique Investment Protection program. Today you can install a T-Metrics ACD on your current Nortel system with remote agents off a Cisco, NEC or Avaya switch and in the future, should you migrate to another switch, your ACD will move with you for a minimal charge. The Investment Protection is only a small part of the benefi ts organizations receive; we delight supervisors, streamline agent call processing and please your fi nancial people. The unique part of the T-Metrics TM-2000 ACD is that we use the existing switch’s current software release, phones (analog, digital or IP) and wiring.
Veramark is a publicly traded, global telecommunications management provider. Since 1983, we have eliminated telecom distractions for performance-driven companies that demand value from their communication investments. We leverage the power of intuitive technology and problem-solving people to simplify telecom management and convert complex usage and spend data into actionable intelligence. Veramark solutions are used daily by over 3,300 customers around the world.
Verigent is a premier provider of Telecom and IT Staffing Services across the nation. We have been in business since 2003, and have been honored by Inc. Magazine as One of the Fastest Growing Privately Held Companies in America. In addition, we have been consistently recognized as one of Charlotte’s Best Places to work. Currently, we support client projects in over 35 different states nationwide. We manage the technical staffing needs for many of America’s leading companies and offer them, and our employees, an unmatched level of service and experience in the staffing industry. We pride ourselves in finding the right matches, making sure the employee is happy in their new position with our client.
Verint® (NASDAQ: VRNT) is the global leader in Actionable Intelligence® solutions and services. Its Enterprise Intelligence Solutions help organizations capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance, and optimize the customer experience. Verint’s solution portfolio includes the Impact 360® Workforce Optimization suite and Voice of the Customer™ software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs, and driving revenue.
Viable Resources (VR) is a professional services provider founded in 2001 with the charter to augment Avaya’s Professional Services Organization. VR extended call center services to the Avaya Business Partner community in 2003 and expanded services by adding telephony implementation services in 2007. In 2011, VR added technology staff augmentation to our growing list of services.
Voice Concepts have been working as a partner with Arrow S3 for many years, providing installation and ongoing support services to a number of international Arrow S3 clients. Our ability to cover almost any location in the world enables Arrow S3 to offer a truly global service to their customers. Our engineers are reliable, diligent, enthusiastic and even able to wear your livery if required to reinforce the professional image. Our state of art multilingual 24 X 7 service centre provides swift and efficient resolution to support issues, keeping your client’s service operating at the optimum level. Our partner sales and service teams pride themselves on their fast, friendly and professional service. Our dedicated Arrow S3 Partner Manager helps makes communication with us easy and consistent, providing regular updates on current projects and advances in our service offerings so all parties are fully informed.
Voice Products is a Platinum Business Partner for NICE’s Customer Interaction Management Solutions; including, Call Recording, Analytics, Back Office, Front Office, Sales Incentives, VOC and WFM. Voice Products Enthusiastically supports New Business Sales, End of Life NICE products, Training programs, and AdHoc Work.
Xima Software was formed in 2007 by a group of former Avaya Business Partner IP Office engineers and tech support personnel. They identified a growing need for inexpensive, accurate, and easy-to-use call reporting, custom reporting, recording, and call center software for Avaya IP Office. With these principles in mind, they developed Chronicall. By connecting directly to your phone system and logging everything that happens during each call that passes through, Chronicall offers a constantly growing set of revolutionary features designed to overcome the limitations of traditional call history, reporting, recording and call center software. With a global network of over 400 Resellers and having a presence in 35 countries and counting, Xima Chronicall has become the standard for reporting, recording, and call center software for Avaya IP Office.