Our Partners

Arrow S3 understands the importance of being able to provide to our customers the very best in cutting-edge communications technology and have a strong commitment to providing world-class communications solutions. Our strategic partnerships give us just that — the ability to provide our customers with a broad portfolio of leading-edge technologies from industry leaders.

Avaya

Arrow S3 leads the way as an Avaya Connect Platinum Partner and Avaya Platinum DevConnect Partner. We have also achieved the elite status of Services and Data Expert. Arrow S3 offers a complete portfolio of Unified Communications and Collaboration, Mobility, SIP and IP Communications, Contact Center, and Networking solutions

At Avaya, we’re focused on this vision like no other company. It’s why our core technologies and key services are built around pulling teams together. It’s why we provide more context and more tools for sharing more ideas regardless of your device, location or form of communication. Whether you’re connecting by text, voice or video, Avaya provides collaboration solutions that bring talented individuals together to form exceptional teams that collaborate faster, make smarter decisions and drive better business results. It’s all about uniting your collective strengths and delivering your collaborative best. At Avaya, we call it The Power of We. 

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Microsoft

GENBAND

GENBAND is a global leader of IP infrastructure solutions, enabling service providers, cable operators and enterprises around the world to evolve communications networks through IP innovation. This position of IP leadership was earned through aggressive organic growth, unique partnering strategies, bold acquisitions, and the creation of a comprehensive portfolio of IP switching, networking and application products and solutions. GENBAND offers market-leading Switching, Applications, Networking and Service solutions, with products deployed in over 600 customer networks spanning more than 80 countries. GENBAND is headquartered in Frisco, Texas, and has vast resources in R&D, sales and support in more than 50 countries.

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Unify

Unify formerly known as Siemens Enterprise Communications is one of the world’s largest communications software and services firms. Our solutions unify multiple networks, devices and applications into one easy-to-use platform that allows teams to engage in rich and meaningful conversations.

The result is a transformation of how the enterprise communicates and collaborates that amplifies collective effort, energizes the business, and dramatically improves business performance. Born out of the engineering DNA of Siemens, Unify builds on this heritage of product reliability, innovation, open standards and security to provide integrated communications solutions for 75% of the Global 500. Unify is a joint venture of the Gores Group and Siemens AG.

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911 Enable

E911 is the core security element in any IP telephony or UC voice system. In a workplace emergency, a person’s first instinct is to dial 911 and expect critical help to be dispatched without delay. And in traditional telephone networks, these assumptions remain true. But everything changes with IP voice and Unified Communications.

Traditional 911 can’t support nomadic users, remote workers, detailed location information or centralized infrastructure; challenging the very foundations of workplace safety and security.

Are your voice deployments secure? Are your customers’ employees safe? In an emergency, what’s put at risk if your voice solutions aren’t protected by a complete 911 solution?

The only solution certified with Microsoft Lync, holding the highest certification with all leading voice platforms, supporting the largest voice deployments in the world; learn how a simple to deploy
solution can support all your voice deployments with next generation technology that can save lives and change outcomes when the worst case scenario arrives.

911 ETC

911 ETC is a national leading provider of fully managed E911 services for organizations across nearly all 50 states and Canada.

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AppCom Solutions

AppCom Solutions is an AVAYA Services Only Integration Partner (SOIP). We specialize in the design, delivery and implementation of advanced UC and Contact Center Applications with the AVAYA Product Suites.

Arrow Capital Solutions

Arrow Capital Solutions is your one stop shop for all your financial solutions requirements. Owned by Arrow and focused on your business, we have dedicated experts that are available to support you in closing sales with financing options. Real Solutions, Right Now!

Artisan Power

Artisan Power is a seasoned manufacturer of battery-powered solutions for mobile & wireless devices: We support wireless phones with our Talk Time maximizing Batteries along with carry cases, gel cases, belt clips & battery chargers. Our products also power tablets & laptops, UPS backup systems, two way radios, mobile scanners & printers, and Portable Flashlights.

For more information visit www.artisanpower.com.

Ascom Inc.

Ascom is a leading provider of on-site wireless communications for key segments: healthcare, manufacturing and hospitality. Asc om offers mobile voice and professional messaging solutions, creating value for customers by optimizing Mission-Critical processes. The solutions are based on VoWiFi and IP-DECT technologies that integrate seamlessly with existing PBXs and information systems.

Both VoWiFi and IP-DECT platforms are certified in Avaya’s DevConnect program for SIP integration to Aura Communication Manager/Session Manager, IP Office and CS1000. Ascom’s expertise in healthcare is extended by its Telligence Nurse Call system and Unite Messaging Suite. Unite is middleware that integrates Ascom’s wireless handsets to clinical information systems, delivering key patient data directly to assigned caregivers via text alerts.

AudioCodes

AudioCodes designs, develops and sells advanced Voice over IP (VoIP) and converged VoIP and Data networking products and applications to Service Providers and Enterprises. AudioCodes is a VoIP technology market leader focused on converged VoIP & data communications and its products are deployed globally in Broadband, Mobile, Cable, and Enterprise networks.

AVST

CX-E is the industry’s most interoperable, private cloud UC platform on the market. The extensive interoperability of the CX-E platform was developed specifi cally to support enterprises seeking to deploy UC in a rapidly evolving IT landscape - telephony, email and/or corporate databases – on-premise, in a private or the public cloud and/or a hybrid confi guration. By deploying AVST’s CX-E UC platform as part of an overall UC solution portfolio, an enterprise can avoid single vendor lock-in, achieve their high availability objectives and centralize their UC infrastructure into a data center/private cloud confi guration. CX-E delivers best of breed UC mobile, voice and business process applications including: AVST’s mobile client for iPhone® and Android™; speech-enabled automated attendant and personal assistant; unifi ed messaging; single number reach with intelligent call routing; mobile number protection; voicemail; fax; notifi cation; and other business process integration capabilities.

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Calero Software

Calero Software LLC (formerly Veramark Technologies) offers software and services for wireless and wireline call accounting for Avaya, Cisco, Microsoft Lync and other unified communications platforms.

In addition to call accounting, Calero offers a suite of global solutions for fixed and mobile Communications Expense Management, Managed Mobility Services, Enterprise Mobility Management, and IT Services Management. Calero has thousands of customers in the United States and more than 40 countries worldwide, including Fortune 1000 corporations, universities and government agencies.

Capstone

Capstone is an international systems integrator, and has been working with the Arrow S3 team since 2011. To date, Capstone has helped Arrow S3 deliver projects and support on Avaya technology
in almost 20 countries across Europe, Middle East and Asia. We now count Sidley Austin Brown & Wood, Dentsply, Disney, Janus & Ancestry.com as our joint clients.

Catalyst Telecom

Catalyst Telecom is a value-added distributor of voice, video, mobility, network security and data equipment for the reseller community. The company wraps its value-added service offering around its best-in-class product set, ensuring resellers are getting the education, training, design and technical support and fi nancial services assistance they need to be successful growing their business or adding new technologies. Catalyst Telecom is a sales unit of international specialty technology distributor, ScanSource, Inc.

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Cetis

Cetis, Inc manufactures and supports Scitec®, Teledex®, and TeleMatrix® brand telephones, the preferred guest room telephones of hotel properties all over the world.

ComNet Communications

ComNet Communications operates as a large national structured cabling installation company. We have supported AS3 nationally with voice and data cabling, paging systems, wireless LAN implementations, Distributed Antenna Systems (DAS), Real-Time Location Services (Asset Tracking), site assessments, telephone placement and mainframe work, equipment rack and stack, resident technician staffing and other various smart hands applications. 

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Conveyant Systems

Conveyant Systems, Inc . develops and markets the TeleDirectory family of PC Consoles and Sentry E911 Emergency Location Management Solutions. Our modular approach to application design provides costeffective call processing and emergency notification solutions for all vertical markets.

Visit our website at www.conveyant.com

CXM

For nearly 20 years, CXM stands for Customer Experience Management. Every aspect of our solution is designed to help contact centers delight their customers. We focus our development on having a product that is easy to install, easy to use, and easy to maintain.

CXM Version 5 expands on our innovative approaches to Workforce Optimization with streamlined evaluation tools, integrated communication layers to facilitate true coaching practices, desktop and speech analytics, and the most feature rich workforce management solution on the market.

dvsAnalytics

dvsAnalytics is a leading provider of enterprise workforce optimization software that enables organizations to improve their contact center performance while enhancing the customer experience. The company’s EncoreTM Suite includes comprehensive applications for call and screen recording, 360° quality management, desktop & speech analytics and workforce management.

Encore’s deep, certified integrations with the industry-leading communication platforms, such as Avaya, Cisco, Mitel, NEC, ShoreTel and Unify, deliver added features and functionality to guarantee recordings and improve reporting. Innovative and intuitive, Encore features automated coaching, web-based customer surveys, dynamic playlists, compliance tools, mobile access and on-the-fly optimization of contact center agent schedules.

For over 30 years, dvsAnalytics has been successfully delivering these solutions to clients in healthcare, government, hospitality, financial services and contact centers across all industries. From its innovative solutions to exceptional support, customers and resellers find that doing business with dvsAnalytics is a pleasant and profitable experience.

Learn more at www.dvsAnalytics.com.

Enghouse Interactive

Enghouse Interactive delivers technology to help your customers maximize every interaction. Our unified communications and contact center solutions include: multi-channel contact center, operator consoles, call recording and quality management, CTI integration, self-service, and more.

Our product portfolio includes well-regarded brands like Arc Solutions, CosmoCom, Datapulse, Safeharbor Knowledge Solutions, Syntellect, Telrex, and Zeacom.

Learn more at www.enghouseinteractive.com

Esna

Esna is a global leader in cloud-enabled communication and collaboration solutions. Esna ’s solutions allow people to communicate anytime, anywhere by integrating real-time communications inside the cloud, SaaS and social applications they use daily like email and CRM.

For over 23 years, Esna has pioneered innovative solutions that connect people, process and information and enable organizations to get more work done faster.

Extension Healthcare

Extension’s advanced alarm management middleware for hospitals helps reduce the dangers of clinical alarm fatigue, while improving caregiver communication and efficiency both inside and outside the physical four walls of a facility.

The Engage platform, which consists of a clinical event workflow engine and mobile client, combines alerting, messaging, and presence into a single, unified solution for care team collaboration unlike anything else offered in the healthcare market today.

Graybar

Graybar is a leading distributor of electrical, communications, data networking and security products.

Graybar has over 240 locations across North America and helps its customers’ power, network and secure their facilities with speed, intelligence and efficiency.

HP Networking

HP Networking Solutions makes provisioning, managing, and using a Lync telephony solution easier and more powerful. Combining HP Networking with Microsoft Lync allows for streamlined and secure moves, adds, changes, correct provisioning, and the highest levels of quality and reliability.

This standards-based solution delivers interoperability that lowers cost and complexity. Furthermore, this proven end-to-end HP/Lync solution, will integrate communications, keep pace with evolving business needs and deliver a compelling bundled solution.

Impact Technologies

Impact Technologies delivers world class solutions - on time, on budget and of superior quality. Solutions with Impact® optimize networks, call centers and operations while assuring communication happens when it is needed most! Our solutions include: Traffi c Analyst - Best of Breed Analytics, Dashboard at ½ the Price for Voice network performance management, Call forensics, Call centers, DAKS, Emergency Collaboration with Alert Broadcasting, Conferencing rapidDLP, High Performance Content Inspection & Data Loss Prevention.

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independenceIT

independenceIT (iIT ) provides an industry leading hypervisor agnostic virtualization platform for delivering desktops and applications as a cloud service, enabling the deployment of Windows desktops and applications from a private, public, or hybrid cloud to any end user device. iIT enables IT service providers to rapidly provision, manage, and support virtual resources, desktops, and applications while simplifying complex and time consuming active directory tasks associated with delivering a virtual desktop solution. Leading global companies rely on iIT to rise above the complexity.

Integrated Research, creators of Prognosis

Prognosis, by Integrated Research , is the premier multi-vendor monitoring software for Unified Communications and Contact Centers running: Avaya, Cisco, and Microsoft Lync. Minimize expensive outages, ensure implementation success, improve user satisfaction, and optimize operations.

Empower yourself with: real time views, forensic replay, automation, and UC ecosystem extensibility.

IntelePeer

IntelePeer has designed our channel model with partner and customer support in mind. Our experienced channel sales team, pre-sales engineers, post sales support team and expert operations staff, all work together to make the customer and partner experience great!

Unlike our competitors, IntelePee r specializes primarily in SIP and we’re very good at it. IntelePee r’s solutions are a fit for all business sizes and industries; however, we find the most success with mid to large enterprise customers who are currently utilizing TDM based telecommunication services and are looking to move to SIP trunking for cost savings and network convergence.”

InteractCRM

InteractCRM is a Customer Interaction Management product and solutions company specializing in Multi Channel Intelligent Contact Routing, Agent Context Pop, Multi Channel Callback, Unifi ed Agent Desktop, Social Media and Customer Service CRM products. As an Avaya partner, InteractCRM maintains deep implementation and training skills in the following Avaya products, AACC/AIC/CCE/CIE/Self Service (VP-DD-IR)/IQ/AES.

Interactive Northwest

Interactive Northwest, Inc. (INI) develops innovative interactive voice response (IVR), computer telephony integration (CTI), and self-service applications for high-volume contact centers in markets such as government, healthcare, fi nance, utilities and service industries. As a long-standing Avaya DevConnect partner and developer of call center speech applications, INI has a deep history in deploying applications on Avaya platforms; making it a reliable partner capable of delivering results that promote the success and profi tability of its customers.

Jabra

Jabra is a world leader in the development, manufacturing, and marketing of a broad range of hands-free communications solutions. Jabra consumer and business divisions produce corded and wireless headsets, plus mobile and in-office speakerphones that empower individuals and businesses through increased freedom of movement, comfort, and functionality.

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Logitech

Logitech , a world leader in products that connect people to the digital experiences they care about, offers a range of brilliantly designed UC tools that are so intuitive, people actually love to use them. Logitech helps businesses unleash productivity and UC collaboration - from the desktop to the conference room. UC for real people.

LumenVox

LumenVox provides high quality, scalable speech automation technology with tools and a price point that ensures tremendous value for partners and customers. Our suite of speech products include ASR, TTS, CPA, and the Lumen Vox Speech Tuner, which is a one-of-a-kind application development and tuning environment to ensure world class deployments.

M&C Associates, LLC

M&C Associates is a premier provider of IVR, Speech and CTI solutions to enterprises and government agencies across the United States and Canada. M&C is a certifi ed Avaya Business Partner and provides a full suite of services for the Avaya Aura Contact Center, Avaya Experience Portal and Nortel MPS & legacy VPS IVR platforms. Our services include consultation and needs assessment, system design and installation, upgrades, custom application development, integration services, audio services, system and application support, and knowledge transfer- training for Agents/Supervisors, system admin and programmers.

Mitel

Mitel is a global provider of business communications and collaboration software, solutions and services that enable our customers to communicate and collaborate, and to conduct business anywhere, over any medium with the device of their choice. Mitel provides virtualized unifi ed communications and collaboration (UCC) solutions for the data center and the desktop that drive cost savings, simplify IT management, and enhance security and business continuity. Founded on a tightly integrated partnership with virtualization leader VMware®, Mitel Virtual Solutions deliver best-in-class, mission-critical virtualized voice applications. Based on Mitel’s Freedom Architecture, Mitel Virtual Solutions provide businesses with the freedom to communicate on their terms, tailoring business communications to their unique needs — not the other way around.

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Mutare Software

Mutare is an independent software developer driven by a passion to make information access easier. Mutare develops unified messaging, smart notifi cation and speech technology solutions. Mutare’s applications work with existing systems helping to increase revenues and lower costs. Mutare is what unified communications should be guaranteed.

NEC Corporation of America

NEC Corporation of America is headquartered in Irving, Texas. NEC Corporation of America is a leading provider of innovative IT, network, communications and biometrics products and solutions for service carriers, Fortune 1000 and SMB businesses across multiple vertical industries, including Healthcare, Government, Education and Hospitality. NEC Corporation of America delivers one of the industry’s broadest portfolios of technology solutions and professional services, including unified communications, wireless, voice and data, managed services, server and storage infrastructure, optical and virtualized network systems, microwave radio communications and biometric security. NEC Corporation of America is a wholly-owned subsidiary of NEC Corporation, a global technology leader with a presence in over 44 countries.

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Oracle Communications

Oracle Communications solutions span the communications industry landscape -- from cross-channel customer experience and business and operational support systems, to network service and session delivery and control solutions -- enabling service providers and enterprises to deliver and monetize innovative digital lifestyle services, build strong customer relationships, and streamline operations.

Otisco Valley Telecom

Otisco Valley Telecom: Quality people, Quality products, wholesale, only YOU are #1.

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Plantronics

Plantronics is a global leader in audio communications for businesses and consumers. We have pioneered new trends in audio technology for 50 years, creating innovative products that allow people to simply communicate. From unifi ed communication solutions to Bluetooth® headsets, we deliver uncompromising quality, an ideal experience, and extraordinary service. Plantronics is used by every company in the Fortune 100, as well as 911 dispatch, air traffic control and the New York Stock Exchange.

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POWERVAR

POWERVAR is a global provider of power management systems, headquartered in Waukegan, Illinois, with international sales and service offi ces in Swindon, United Kingdom, Toronto, Canada, and Paderborn, Germany. The company’s primary products include transformer-based power conditioners and uninterruptible power supplies (UPS) which support a plethora of diverse vertical markets. 

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Resource Software International Ltd. (RSI)

Founded in 1990, Resource Software International Ltd. (RSI) is a leading developer, manufacturer and distributor of a broad range of total unifi ed communication management solutions for every enterprise. RSI specializes in harnessing telecom metrics to track, monitor and manage the performance of network facilities resulting in a more dynamic, responsive and productive communication ecosystem. We offer a wide range of products including call accounting, call center reporting, hospitality management, real-time dashboard, CRM integration, and mobile tracking. RSI will be showcasing their latest releases of Call Accounting for SME, Hospitality, Health Care, Enterprise and the Cloud, tools On-site Notifi cation, MerAssistant Switch Administration and Programming, Visual Rapport CRM integration and our exciting new Shadow RTD Real-Time Dashboard for monitoring call centre metrics.

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ScanSource Catalyst

ScanSource Catalyst is a two-tier, value-added technology distributor that sells and supports voice, video and data solutions, including wireless networking and storage. Do you want to partner with a distributor who can help you take your business to the next level? Well, you’re in the right place! We are dedicated to filling a need in the channel by providing best-of-breed products. Selling data? ScanSource Catalyst has you covered with VoIP gateways and managed wireless LAN services. And, video resellers won’t want to miss our lineup of power protectors, speakers, and video conferencing solutions.

We focus our linecard to bring you the best products in the industry, so whether you’re looking for enterprise session border controllers, gateways and switches, or call accounting software, make Catalyst your one-stop shop for your unified communications business. Our partnership with industry-leading manufacturers like Avaya, Cisco, Motorola Solutions, and Polycom, combined with our innovative programs, can help you strengthen your position in the market and give you an extra edge on your competition.

ScanSource Catalyst provides a broad range of money-saving services to help business partners achieve growth in a variety of vertical markets including healthcare and the public sector. Our mission is to help resellers like you excel at what you do best by providing the best products, proprietary tools and support in the industry.

Servion Global Solutions

Servion Global Solutions is the World’s Largest Contact Center Specifi c Systems integrator, providing end to end business solutions and Contact Center Applications and Consulting, including IVR and CTI. Servion has expertise across multiple platforms and solutions including all Avaya Contact Center Solutions. Servion is the only Avaya software developers to be accredited with CMMi level 3 for their rigorous quality control procedures. Servion enhances the effectiveness and efficiency of customer interactions for over 400 enterprises across 41 countries. On an average, Servion’s solutions handle over 7 billion interactions every year across multiple channels and industry verticals, positively impacting customer satisfaction and contact profitability.

ShoreGroup

ShoreGroup is the globally recognized managed services company helping partners and customers achieve strategic goals by empowering IT operations. Our service approach enables customers to leverage ShoreGroup’s expert knowledge and comprehensive patented management technology ensuring the success of their vital unifi ed communications, collaboration, contact center, virtualized data center and network assets. Through our service solutions, customers realize business objectives for reduced operational costs, service assurance, improved availability and performance, and increased customer satisfaction. Our services are delivered directly or through leading channel partners who recognize that ShoreGroup has the best in class service and management technology in the industry.

Sonexis

Sonexis is a global organization and a leading provider of in-house audio and web conferencing platforms for the Enterprise, SMB, & Government.  A subsidiary of Compunetix with headquarters in Monroeville, PA and Technology Center in Tewksbury, MA, Sonexis has set new standards for ease-of-use and security for on-premise conferencing platforms.

The Sonexis ConferenceManager™ is an Avaya Dev-Connect and tested solution that provides a cost effective alternative to the spiraling costs associated with service provider conferencing offers.  Designed to work within any existing voice and data networks and PBX agnostic.  The ConferenceManager™ installs in less than 60-minutes and scales easily from (12-1000) audio ports and/or web seats allowing customers to add capacity, protocols, or features simply by applying a new software license key.  ConferenceManager™ provides unparalleled flexibility, allowing customers to buy what they need when they need it.

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Sonus

Sonus is a leader in IP communications with proven expertise in delivering secure, reliable and scalable solutions for some of the world’s most complex networks. Sonus provides session border controllers, session management, policy/routing servers, subscriber feature servers and media and signaling gateways to enterprises and services providers in 50 countries. 

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SoTel Systems, LLC

SoTel Systems has served Arrow S3 as a vendor for over 20 of our 32 years in business. We offer secondary market telecom and data hardware in addition to our authorized distribution of Siemens, Sangoma, Jabra, Polycom, Snom, Aastra, and more. Our services division provides our own SIP trunking service for both legacy and IP based telephony systems as well as maintenance and installation of equipment nationwide.

Spectralink

Spectralink, a global leader in wireless solutions, solves the everyday problems of mobile workers.

Starfish Associates

Starfish Associates is leading provider of telecom management automation and self service solutions. Our technology enables organizations to automate and streamline business processes by leveraging existing business applications, databases and enterprise directories.

Using our innovative solutions, our customers reduce administration costs, improve operational efficiencies and enhance employee productivity. Our technology supports multi-vendor platforms including Avaya, Cisco and Microsoft, and is deployed globally at midsize to large enterprises including many Fortune 1000 companies.

TASKE TECHNOLOGY

TASKE call center reporting software provides up-to-the-second real-time views of all callers waiting for or speaking with agents, historical reporting on all inbound, outbound and extension-to-extension call activity as well as a call search tool with cradle-to-grave views of every call in your system.

For over 20 years call centers have used to TASKE to optimize customer interactions, drive operational efficiency, facilitate innovation and curb customer frustration. Isn’t it time to take your call center to TASKE?

T-Metrics, Inc.

T-Metrics is known for delivering the fi nest innovative PC-based Operator Consoles and Call Center ACD products and for providing the best customer service in the industry. Its digital, IP, and SIP interfaces are designed for single and multiple site applications. T-Metrics offers a unique Investment Protection program. Today you can install a T-Metrics ACD on your current Nortel system with remote agents off a Cisco, NEC or Avaya switch and in the future, should you migrate to another switch, your ACD will move with you for a minimal charge. The Investment Protection is only a small part of the benefi ts organizations receive; we delight supervisors, streamline agent call processing and please your fi nancial people. The unique part of the T-Metrics TM-2000 ACD is that we use the existing switch’s current software release, phones (analog, digital or IP) and wiring.

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Uptivity

What boosts the bottom line for any contact center? You want the best every agent can deliver while optimizing contact center management for a better understanding of the customer. Only Uptivity gives you the tools you need to continuously improve your contact center.

For more information, visit us at www.uptivity.com.

Verigent, LLC

Verigent is a premier provider of Telecom and IT Staffing Services across the nation. We have been in business since 2003, and have been honored by Inc. Magazine as One of the Fastest Growing Privately Held Companies in America. In addition, we have been consistently recognized as one of Charlotte’s Best Places to work. Currently, we support client projects in over 35 different states nationwide. We manage the technical staffing needs for many of America’s leading companies and offer them, and our employees, an unmatched level of service and experience in the staffing industry. We pride ourselves in finding the right matches, making sure the employee is happy in their new position with our client.

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Verint Systems

Verint® (NASDAQ: VRNT) is the global leader in Actionable Intelligence® solutions and services. Its Enterprise Intelligence Solutions help organizations capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance, and optimize the customer experience. Verint’s solution portfolio includes the Impact 360® Workforce Optimization suite and Voice of the Customer™ software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs, and driving revenue.

Viable Resources

Viable Resources (VR) is a professional services provider founded in 2001 with the charter to augment Avaya’s Professional Services Organization. VR extended call center services to the Avaya Business Partner community in 2003 and expanded services by adding telephony implementation services in 2007. In 2011, VR added technology staff augmentation to our growing list of services.

Virsae

Virsae delivers pro-active, effi cient and transparent management and monitoring of multi-vendor communications environments. Virsae is the perfect tool for enterprises challenged with managing complex Unifi ed Communications and Contact Centers.

Voice Concepts Ltd.

Voice Concepts have been working as a partner with Arrow S3 for many years, providing installation and ongoing support services to a number of international Arrow S3 clients. Our ability to cover almost any location in the world enables Arrow S3 to offer a truly global service to their customers. Our engineers are reliable, diligent, enthusiastic and even able to wear your livery if required to reinforce the professional image. Our state of art multilingual 24 X 7 service centre provides swift and efficient resolution to support issues, keeping your client’s service operating at the optimum level. Our partner sales and service teams pride themselves on their fast, friendly and professional service. Our dedicated Arrow S3 Partner Manager helps makes communication with us easy and consistent, providing regular updates on current projects and advances in our service offerings so all parties are fully informed.

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Voice Products, Inc.

Voice Products is a Platinum Business Partner for NICE’s Customer Interaction Management Solutions; including, Call Recording, Analytics, Back Office, Front Office, Sales Incentives, VOC and WFM. Voice Products Enthusiastically supports New Business Sales, End of Life NICE products, Training programs, and AdHoc Work.

Xima Chronicall

Xima Software was formed in 2007 by a group of former Avaya Business Partner IP Office engineers and tech support personnel. They identified a growing need for inexpensive, accurate, and easy-to-use call reporting, custom reporting, recording, and call center software for Avaya IP Office. With these principles in mind, they developed Chronicall. By connecting directly to your phone system and logging everything that happens during each call that passes through, Chronicall offers a constantly growing set of revolutionary features designed to overcome the limitations of traditional call history, reporting, recording and call center software. With a global network of over 400 Resellers and having a presence in 35 countries and counting, Xima Chronicall has become the standard for reporting, recording, and call center software for Avaya IP Office.